Please read these terms and conditions carefully. We are happy to clarify anything, please just ask.

Definitions 

"We", "us", "the company" refers to TD Motorhomes.

“You”,”Your” and “Hirer”  refers to the person who is the customer
“Booking” the confirmed details to contract the hire of a motorhome, which includes payment of the booking fee and/or full payment.

“Customer” means the person nominated as the hirer and named as the Hirer on the Rental Agreement.

“Booking Fee” means the amount paid at the time of Booking to confirm your hire and secure the Vehicle.

“This Agreement” means the Booking Confirmation, Rental Agreement and these Terms and Conditions.  In the case of any discrepancy the provisions of these terms apply.

“Depot” means the location of the Vehicle collection and drop off as per the Booking

“Driver/Drivers” means the named person or persons on the booking insured to drive the Vehicle

“Final Payment” means payment of the remaining Vehicle Hire Charge, Security Deposit,Full cover, optional extra’s and surcharges.

“Incident” means any event that has caused damage to the bodywork or the interior of Vehicle either by the Hirer or another person, any third party or breakdown to the Vehicle.
“Insurance Excess” means the excess amount payable of £1000 in the event that the estimated cost of repair exceeds this amount. The excess amount payable is per Incident. This amount is taken as a deposit by bank transfer.
“Non-insurable Damages” means the Hirer is responsible for all damage costs and expenses incurred as a result of offences against the Road Traffic Accidents, other Incidents and any other costs arising from non insured damages found during the Post Hire Inspection. This can be up to the full value of a like for like replacement vehicle.

“Motorhome” means the vehicle as stated on the Rental Agreement and any replacement or substitute Vehicle which may be provided at the discretion of the Company.

“Rental Period” means the period of hire of the Motorhome as stated on the Booking and Rental Agreement including any agreed variation from the original Booking.

1. Hire Charges

Hire rates quoted at the time of Booking include:​

      Unlimited Mileage

• Roadside Assistance ,TD Motorhomes Hires include roadside assistance to cover any mechanical faults.  Any call out charges relating to hirer or driver error including but not limited to, the wrong fuel, insufficient fuel or Adblu, clutch burnout, improper user of the handbrake, lost keys, flat battery, etc will be the responsibility of the Hirer.

• Handover session prior to hire

• Kitchen equipment

• Electric Hook-up cable

• Extendable water hose 

• Standard £1000 excess

• Gas bottle with variable amount of gas

Optional Extras:

*All optional extra products and deposits including; Security Deposit are required to be paid in full prior to the hire collection date* ​

Excess reduction is recomended, this can be purchased seperatley from online companiies pre hire by the hirer/driver.

2. Payments

The Booking fee is £250 which is payable at the time of making the Booking and is non-refundable if cancelled by you within 6 weeks of departure.  A Booking is only binding when confirmed  from TD Motorhomes and the Booking Fee paid along with the necessary documentation has been approved.  TD Motorhomes terms and conditions and cancellation policy apply from this point forwards.

Payment of the remaining Vehicle Hire Charge is due six weeks prior to the collection date of the Motorhome.  If the Booking is made within six weeks of travel the full Vehicle Hire Charge is due at the time of booking.

TD Motorhomes reserves the right to cancel the booking if payment is not received six weeks prior to departure, in this event no refunds will be due to the Hirer.

A. Cancellations & Refunds

The Booking of a Vehicle hire online is protected, in part, by the distance selling regulations that protects and provides the Hirer with UK consumer rights.  However, Motorhome hire is considered the same as booking for services such as car hire, booking a flight or theatre tickets, meaning it is exempt from the distance selling regulation protection that entitles the Hirer to a 7-day cooling off period.  Therefore, once the Booking is confirmed by TD Motorhomes there is no entitlement to a refund if the Hirer subsequently cancels.

If you cancel prior to receiving confirmation of the booking, you are entitled to a full refund minus £30 for each driver check made by us. The refund amount is all payments made up to the cancellation date and is paid up to 28 working days after notification of the cancellation in writing.

Cancellation charges

More than 6 weeks before the commencement of the hire = £250 booking fee minus £30 per driver checked.
6 – 3 weeks  = 50% of the total hire charge chargeable
3 weeks – day of hire = 100% of the total hire charge chargeable

A no show is deemed as a same day cancellation.  The booking will be cancelled and all hire charges will be forfeited.  TD Motorhomes cannot postpone or transfer money from one booking to another for a no show.

B. Booking Amendments

On completion of a Booking the Rental Period, Vehicle, Destination and Collection Depot are deemed to be confirmed.

In the unlikely event that the Motorhome originally booked cannot be supplied TD Motorhomes reserves the right to substitute it for a comparable vehicle to that booked.  If the daily rental cost of the substituted vehicle is higher than the original hire charge then no additional charges will be levied on the hire.  If the daily rental cost of the substituted vehicle is lower than the original hire charge then a refund of the difference will be given. Substitution of the Motorhome does not entitle the Hirer to any refund nor does it constitute a breach of this agreement.  If the Hirer does not accept the replacement vehicle offered, the Booking will be deemed cancelled and payment may be forfeited.  If no replacement vehicle can be offered by TD Motorhomes, the booking will be cancelled and the Hirer will be refunded in full, in this instance the Hirer is not entitled to claim any consequential losses incurred from TD Motorhomes.

If the Hirer wishes to change the motorhome, pick-up dates, pick-up location, TD Motorhomes will try to accommodate the request.  If the daily rental cost of the substituted vehicle is higher than the original hire charge then the Hirer will pay the increased charges.  If the daily rental cost of the substituted vehicle is lower than the original hire charge then no refund will be given.  Any changes made by the Hirer are subject to an administration fee of £30.00 per change.

TD Motorhomes may extend the Rental Period at the request of the Hirer subject to availability. The Hirer will pay additional charges incurred as an additional payment prior to the commencement of extension of hire. In the event of an agreed and paid for extension the new date agreed for the return of the Vehicle shall then become the revised for the Rental Period

C. Eligibility, Proof of Identification and Driving Licences

Confirmation of the Booking will be given to the Hirer. A subsequent administration process will be completed to accurately process the Booking and provide the adequate level of insurance cover for the Rental Period.

The Hirer is required to provide the Company with Identification documents and documentation for each Driver named on the Booking as requested both during the administration process and also when collecting the vehicle. The Company cannot confirm the booking/release the vehicle without these items being present. Identification documents required are:

2 items of proof of residential ID of the Hirer and all named drivers matching the address stated on the Booking as per our hirer criteria page,dated within 3 months of hire​

no more than one insurance/outstanding claim per driver within the previous 3 years is allowed.

Valid driving licence for each Driver (Non-UK drivers will also require a copy of a valid passport)

Valid DVLA check code for each Driver (Not applicable for Non-UK driver)

The Hirer will notify the Company of any changes to any of the above identification prior to Rental Period. Failure to do so could invalidate the Vehicle Insurance.

TD Motorhomes reserves the right to cancel the hire if, at the commencement of hire, the Drivers’ licences are invalid or not in accordance with the required conditions or if insurance is declined for any reason.

TD Motorhomes reserves the right to decline hire to any person at any time without reason.

TD Motorhomes reserves the right to vary the conditions of Booking at any time, prior to the Hirer final acceptance of the contract.

By signing to accept these terms, the Hirer confirms that the information he has given is true, complete and correct, to the best of their knowledge and belief, and undertakes to inform TD Motorhomes of any changes thereto immediately.

D. Costs

The Hirer agrees that he or she is responsible for all costs, expenses and fines (including parking and congestion violations) which may be incurred during the Rental Period as a result of a breach of any Road Traffic laws, except where the breach is due to the fault of TD Motorhomes. *Each individual violation is subject to an admin fee of £30 if not reported to us and paid by the hirer within 7 days of being requested by the relevant authority.

3. Collection and Return of the Motorhome

The hirer agrees and understands that the motorhome collection time is usually 10am on the day of collection, return time is10am.

A Pre-Hire Inspection of the motorhome will be carried out at the time of collection. The Hirer or Driver is advised to inspect the vehicle themselves before they sign the Pre-Hire Inspection.

The Hirer agrees and understands that the motorhome return time is usually 10am on the final day of the Rental Period. TD Motorhomes have a strict no late return policy.

Should the unauthorised late return of the vehicle make TD Motorhomes liable for extra costs (e.g. compensation for the next hirer), TD Motorhomes reserve the right to pass on these costs to the Hirer and deduct from the deposit.

No refund is given for the early return of the motorhome.

A. Returned vehicle conditions

All returned motorhomes must be returned undamaged, with a full fuel tank, empty waste water and toilet cassette, all rubbish and personal belongings removed and the interior clean and in the same condition as when collected *Failure to comply with this clause will incur additional costs. We do not request that the exterior is cleaned,just undamaged.

Any applicable charges due following the Post-Hire Inspection will be deducted from the Security Deposit prior to the refund being made. Should the charges exceed the amount of the Security Deposit the Hirer will be liable to pay the additional amount within 7 days of the Company notifying the Hirer.

The return of the motorhome will be confirmed by the Post-Hire Inspection signed by the Hirer and TD Motorhomes. If a full Post-Hire Inspection has not been possible the Hirer will be able to view any additional charges on request. Hirers are advised to inspect the motorhome upon return in the presence of a TD Motorhomes representative.

It may be possible to collect the motorhome early, If confirmed, additional charges may apply.

Unapproved or non-returns of the motorhome will incur additional costs.

The Hirer is responsible for the care and security of the vehicle for the duration of the Rental Period and agrees to return the Motorhome to TD Motorhomes in the same condition as the Pre-Hire Inspection. The Hirer will be liable for any costs and charges relating to additional damage/uncleanliness caused during the Rental Period.

 B.Other Charges 

Valeting fee *For any reason = £200

Toilet cassette not emptied and sanitised = £50

Waste water not emptied = £50

Any evidence of smoking*Including smell = £550

Diesel Refuelling = Minimum £50 fee plus the cost of the fuel.

Detection of unauthorised pets £100 plus the standard rate.

Admin fee for processing damage *Per damage = £30

Late return £50 per hour plus daily rate.

The cost of any damage to the Vehicle or third-party property, subject to the standard insurance or excess reduction cover are subject to an additional administration charge of £30

All parking fines, penalty fees and notices are subject to an additional administration charge of £30 if we deal with them.

TD Motorhomes reserves the right to recover full costs in the case of gross negligence to return the motorhome to its original state.  4.Insurance  

1. The Vehicle Hire Charge includes Vehicle Insurance subject to full and accurate information and documentation as per hirer criteria plus payments for the Hirer and for each named Driver. The Vehicle is insured for the Rental Period only. Unauthorised late return of the vehicle will invalidate the Vehicle Insurance and will be classified as an offence under the Road Traffic Act. The Hirer is responsible for any consequences of driving an uninsured vehicle. Insurance Excess Reduction is available separately online and is recommended. The insurance excess applies in respect of each separate insurable damage claim during the Rental Period.

 The security deposit of £1000 will be used for all damages/cleaning charges with a value below £1000, any damages over £1000 will automatically use the whole security deposit. If you have taken out excess cover then it is up to you to deal with your own excess recovery.

Insurance cover cannot be provided unless the Final Payment is made. The Company reserves the right to cancel the Booking if the Final Payment is not received before departure. In these circumstances the Company reserves the right to recover any costs or losses from any payments previously received.

Should these Terms and Conditions not be adhered to, the hire will be void and the Hirer will be liable for all charges relating to any damage/costs arising during the period of hire.

Insurance surcharges are based on the Driver information provided prior to the Rental Period.

Note: *At the time of publishing these Terms & Conditions, but subject to changes* Insurance can be provided for drivers between the ages of 25-69 Insurance cannot be provided for drivers with more than 9 current driving endorsement points or drivers who have held a licence for under 2 years. All drivers are subject to be reviewed by our insurers before approval.

Incidents must be reported to the Company within 24 hours.

The Vehicle Insurance policy excess is £1000 in respect of each and every Incident resulting in damage to the Vehicle, the hirer shall pay to the Company an amount up to the appropriate excess on such Vehicle Insurance, towards or in settlement of the cost of making good any such damage on a full indemnity basis and the cost and expenses incurred by the Company in proceeding to recover the same from any Third Party.

A. Security Deposit  
The Security Deposit will be held by the Company and refunded within 7 working days after the Rental Period (14 days for EU hires) providing there is agreement by the Hirer to any post-hire charges to the Deposits, refunds may take longer in the event of any non-standard post hire charges arising.

The Hirer irrevocably authorises TD Motorhomes to deduct from Deposits any amounts due to TD Motorhomes, arising out of this agreement.

In the event that damages and charges exceed the amount of the Security Deposit the outstanding balance becomes due by the hirer 7 working days following notification of the charges by TD Motorhomes.

The Security Deposit will be refunded less any non-insured costs and any upfront costs not paid within 7/14 days of the return date.

B. Travel Outside the UK (EU only)
TD Motorhomes do not allow any vehicle to be taken out of the UK without prior arrangement, therefore this invalidates the motorhome insurance if taken abroad without permission and the extra EU fee paid. In the event it is discovered that the motorhome has been taken out of the UK during a non EU hire, TD Motorhomes will report the vehicle stolen to the authorities and request the immediate return of the motorhome and the hirer will forfeit their full hire payment plus security deposit and will not therefore be entitled to a refund.

C. Pets

     TD motorhomes does not allow pets without prior agreement and payment of the applicable fee, all damages caused by pets are the hirers' responsibility, pets should be kept in their own pet bed and are not permitted on the upholstery/mattresses. Any pets discovered without our knowledge will be charged £100 plus the applicable fee.

5. Conditions and Limitations on Use
The Hirer Agrees to:

• protect the interests of the Company and the Company’s Insurers by ensuring the Vehicle is always locked and windows closed when unattended and the keys are secure.

• The keys must never be left in the vehicle unattended. If the vehicle is stolen due to the keys been accessible then the hirer is personally resposible for the whole cost of replacing the vehicle.

• In the interests of security and safety, all Motorhomes are fitted with a tracker.

• A Motorhome is unstable over 70 mph. The Hirer may be charged £100 per day when this limit is exceeded. Any interference with any tracking/GPS device by you will result in loss of the full security deposit.

• to drive only on a maintained public highway, private road or driveway;

• not carry more passengers than the seatbelt capacity of the vehicle or allow the vehicle to be overloaded;

• not operate vehicle or permit the vehicle to be operated in any way that would violate this contract, including but not limited to carrying passengers or goods for hire or reward;

• not to participate in motor sport events;

• not to propel or tow any vehicle or trailer;

• not to allow any person to drive when unfit through drink or drugs or with blood alcohol concentration above the limit prescribed for the time being by Road Traffic Legislation;

• not to violate any law, ordinance or regulation;

• not to allow any person to drive under authority of any licence other than his/her own;

• not to drive in a reckless or imprudent manner.

• not to allow any other person to drive other than those Driver’s named on the Booking

6.  Road Toll Fees, parking and other fines
The Hirer is responsible for all Road Tolls & Congestion fee’s. The Hirer is advised to pay these in advance of the journey.

Non-payment of Road Toll fees will incur a charge being added to the Booking to the equivalent of the original fee, any fines imposed add an administration fee of £30 per notification of non-payment received by the company.

All parking, road-traffic or other legal violations are subject to a minimum £30 administration fee when dealt with by us. If required, the relevant details relating to the hire will be given to the necessary authorities.

A. Problems, Incidents and Accidents
TD Motorhomes will carry out a full inspection prior to each hire and the hirer will be shown how to operate the systems in the motorhome. Should an onboard system fail during the Rental Period, we will use best endeavours to remedy the problem but in some circumstances this may not be possible, in this instance we cannot be held responsible and will not refund any monies nor have any obligation to provide a replacement motorhome. All faults with any system or accessories should be reported to us immediately to rule out user error and enable us to possibly assist you or give us opportunity to obtain parts ready for the vehicle's return, we will not refund any monies regarding broken or non functioning items due to user error, any claims for faulty/damaged items will not be entertained if not reported at the time of discovery by you during your hire.

TD Motorhomes cannot and will not be held responsible in the event of any damage or inconvenience caused by weather, for example freezing conditions, flooding, etc.  This is the responsibility of the hirer and any damage will be subject to being charged to the hirer.

Should you experience any difficulties with the mechanical operation of the Vehicle during the Rental Period, please contact us and the relevant roadside assistance company as per the details provided in the Motorhome.

TD Motorhomes shall have sole right and responsibility to repair the Vehicle. The Hirer is authorised to request emergency repairs up to the value of £50. Repairs costing in excess of £50 must be authorised by the Company prior to the work being undertaken. The Hirer remains responsible for all in Hire repair costs.

In the event of an Incident that results in damage to the Vehicle or the involvement of a Third Party, the Hirer must report the Incident details to us within 24 hours of the Vehicle being damaged and complete and deliver to us the relevant Incident report within 4 working days of receiving the Incident report form from TD Motorhomes.

The Hirer shall pay or reimburse us against all losses, liabilities, costs, actions, claims or demands which it may incur or have brought or made against them in relation to the Vehicle or its use and which are not recoverable under a policy of insurance whether the same is affected by The Company or Hirer;

The Hirer is responsible for the full cost of making good any damage to the vehicle caused deliberately, by improper use or by an act of negligence or user error.

In the event of insurable damage not being indemnified with insurance excess reduction, the following charges may apply:​

• The prevailing daily hire rate (maximum 7 nights per Incident) plus other associated charges, if applicable, transfer to warranty approved repairing garage and for the time incurred by the repairing garage to carry out the required repairs arising from an Incident, even if an account is forwarded to a third party.

• Hirer will be liable for associated administrative fees, plus loss of revenue at the prevailing daily hire rate (max 7 days), transfer to warranty approved repairing garage and storage fees.

• If Vehicle is stolen the Hirer should report to TD Motorhomes immediately upon detection. It should also be reported to the Police immediately and a crime reference number should be obtained and provided to us.

• The Vehicle Insurance does not cover personal items or losses. We shall not be liable for any indirect or consequential losses. The Hirer is advised to take out personal travel insurance cover prior to the Rental Period.

• If any damage is due to negligence of the Hirer, the Hirer will be liable, for administrative fees, plus loss of revenue at the prevailing daily rate (max 7 days), diminishment of value, towing, transfer to warranty approved repairing garage, storage, impound fees. In such cases the Security Deposit shall be forfeited.

• If Hirer breaches this agreement, Hirer agrees to cease using Vehicle and to pay all expenses incurred by TD Motorhomes in returning Vehicle to the rental collection point.

7. Damage costs

At the commencement of hire a full inspection which will show any existing damage to the motorhome, the hirer is responsible for checking that any pre-existing damage is recorded.

On return of the motorhome a post hire inspection will be carried out and should any new damage be found the charges will be the responsibility of the hirer. All internal/external damages will be assessed fairly and charged accordingly by TD motorhomes.

8.Time Off Road Fee. All damages are subject to a time off road fee. The time off road fee is charged at a daily rate of £155 per day and is for the loss of revenue attributed to repair time. Depending on the extent of the damages, the time off road fee is added to the final charge applied. The minimum time off road is 0.5 days. The maximum time off road is 7 days.

9. Complaints Procedure

Complaints should be submitted by email to tdmotorhomes@gmail.com to be received by us as soon as possible to allow an effective investigation to ensue. Acknowledgement of complaints will be sent within 5 working days.

As a customer centric Company we respectfully request that the Hirer gives us the chance to resolve any complaint prior to writing a review 

Governing Law
This agreement is governed by and construed in accordance with the Laws of UK.  All disputes arising out of or in connection with the agreement shall be subject to the jurisdiction of the UK Courts Property Left at Hirers Risk. All property left in motorhomes at hirers own risk. TD Motorhomes accepts no responsibility for recovering property.

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